Nafasi ya Kazi VODACOM Tanzania – Business Analyst
Role purpose:
o Facilitate acquisition of business requirements
o Translation of business requirements into technical actionable items
o Ensure that the needed quality is delivered
Key accountabilities and decision ownership
• Requirement acquisition and Translation
o Collecting and documenting business requirements and translate them into Technical specifications.
o Engaging business users and process owners to come up with a solution as per the business requirements
o Documenting the user requirements document and ensure signoff with all stakeholders before sending it to the supplier.
o Ensuring the supplier understands all the requirements and our prerequisites if any
• Suppliers’ evaluation
o Performing technical evaluation to ensure that all solutions proposals from the solutions providers matches our requirements
o Analysing the solution design and architecture to ensure it is cost efficient.
o Analysing all risks associated with choosing each supplier
o Ensuring that suppliers fully comply with all our security baseline standards.
• Business Process Modelling
o Documenting and maintaining the Vodacom product catalogue
• Budget Administration
o Facilitating Budget approvals for PO issuance of projects
o Logging budget transfers
• Reporting
o Analysing and preparing IT and Billing group monthly availability reports. The reports consist of Systems availability reports, Services availability reports, M-Pesa bench mark report, Customer experience reports and Supplier’s performance reports.
Core competencies, knowledge and experience
o Excellent analytical and logical reasoning skills
o Excellent communication skills
o Strong stakeholder management skills
o Able to adapt to Agile
o Able to challenge the status quo
Must have technical/professional qualifications:
• Degree in Computing or Telecommunication field.
• At least 2-4 years’ experience in Computing/ or Telecommunication field
• ITIL Certification would be advantageous.
• Systems Analysis, Design, development and implementation & Business Communication