CALL CENTRE OPERATORS (10)
EMPLOYER:Job Junction Tanzania
LOCATION:Dar Es Salaam
PURPOSE:
Serves customers by determining requirements answering inquiries resolving problems fulfilling requests maintaining database.
Call Center Operator Job Duties:
-Determines requirements by working with customers.
-Answers inquiries by clarifying desired information researching, locating, and providing information.
-Resolves problems by clarifying issues researching and exploring answers and alternative solutions implementing solutions escalating unresolved problems.
-Fulfills requests by clarifying desired information completing transactions forwarding requests.
-Sells additional services by recognizing opportunities to up-sell accounts explaining new features.
-Maintains call center database by entering information.
-Keeps equipment operational by following established procedures reporting malfunctions.
-Updates job knowledge by participating in educational opportunities.
-Enhances organization reputation by accepting ownership for accomplishing new and different requests exploring opportunities to add value to job accomplishments.
Skills/Qualifications:
-Minimum Diploma certificate
-Must be fluent in Swahili and English
-Customer Focus, Customer Service,
-Data Entry Skills,
-Listening, Phone Skills, Verbal Communication,
-Building Relationships, People Skills,
-Interpersonal Savvy,
-Problem Solving,
-Multi-tasking
CONTACTS:
Mobile: 0623872871
0656116023
Email: [email protected]
