Industry: Healthcare
Minimum Qualification: Bachelor
Minimum Experience: 2 years

Prime responsibility is to provide telephone and desk side support for the Hospital in Dar es salaam employees/temps on networked PC, peripherals and telephony related issues, performing problem analysis and troubleshooting to resolve incidents.

Key Responsibilities

• Play a key role in maintaining, resolving and analyzing the help desk tickets and responsible for their lead time.
• Responsible for all aspects of systems administration including hardware, applications, and telecommunications.
• Managing HMIS security including roles, rights and credentials of application.
• Participating in service desk related projects ensuring compliance with IT best practice standards and methodologies, and production of high quality documentation.
• Managing the ISO requirements for the department and recommend precautionary measures as per standard.
• Play a key role in monitoring the system performance, capacity planning and IT resource usage.
• Managing Data Backup on external device on daily basis.
• Problem Diagnosis, Workarounds and Finding Solutions.
• Ensure operational servers are available up and running within our service standards.
• Installation and configuration of all software’s and deployment of hardware.

Skills, Qualifications and Experience:

• Bachelor’s degree in Information Technology or equivalent.
• Minimum of two years working experience in similar capacity and health care systems.

-ONLY QUALIFIED/SHORTLISTED CANDIDATESWILL BE CONTACTEDFOR INTERVIEWS-

COMPLETEAPPLICATIONS SHOULD BE SUBMITTED ELECTRONICALLY TO:

THE AGA KHAN HEALTH SERVICES AT [email protected] WITH THE SUBJECTLINK OF THE POSITION OR HAND DELIVERED TO HUMN RESOURCE DEPARTMENT, P.O.BOX2289, OCEAN ROAD, DAR ES SALAAM.

CLOSING DATE FOR SUBMISSION OF THE APPLICATION PACKAGE IS END OF BUSINESS DAY ON 5th MARCH 2018