Nafasi za Kazi 13 Call Centre Parson Kutoka Job Junction Tanzania

Last updated Dec 25, 2023

CALL CENTRE PARSON (13)

Details
Business name : JOB JUNCTION TANZANIA
Work Type : Full Time
Years of Experience 1 year
Location
Dar es Salaam District Dar Es Salaam
JOB DESCRIPTIONS

— Answer incoming calls and respond to customer’s emails
— Management and resolve customer complaints
— Sell products and place customer orders in the computer system
— Identify and escalate issues to supervisors
— Provide product and service information to customers
— Research required information using available resources
— Research, identify, and resolve customer complaints using applicable software
— Process orders, forms, and application
— Route calls to appropriate resources
— Document all call information according to standard operating procedures
— Recognize, document, and alert the management team of trends in customer calls
— Follow up customer calls where necessary
REQUIREMENTS :
— Must be fluent in Swahili and English.
— Customer Focus, Customer Service,
— Data Entry Skills,
— Listening, Phone Skills, Verbal Communication,
— Building Relationships, People Skills,
— Interpersonal Savvy,
— Problem Solving,

SALARY RANGE:
500, 000Tsh – 700,000Tsh
CONTACTS:
CALL: 0623872871
Attach cv in email below:
Email:[email protected]
Instagram :Job Junction Tanzania