Job Summary:

Provide treasury solutions to banks clients, to meet clients desired FX, hedging and investment requirements and increase bank’s share of wallet.

KEY RESPONSIBILITIES

Business Performance Management:

Actively follow up with counterparts in branches and retail department on FX related client requirements.

• To actively support in marketing the defined product offering e.g., in Spot, Forward and FX Options to Banks’s clients and enhance the business turnover and profitability.
• To help Treasury Sales team develop a robust and loyal core bank’s customer base by building relationships with key decision-makers to grow business in line with and to understand customer needs.
• To strengthen the bank’s customer penetration in the increasingly important foreign exchange / Treasury Products area.
• To support Treasury Sales team in promoting cross-sell of FX products & referrals from other units by announcing various campaigns, incentives structures, training support etc.
• To contribute, provide inputs in the new product development tailor made for segments
• To maintain a high standard of customer service to increase Bank’s market shares vis-à-vis existing customers and enlarging the customer base.
• To keep abreast of the latest market developments, Competitors tactical mapping and market intelligence.
• To coordinate with other internal departments like western union, branches, reconciliation on Forex issues.
• Help / guide the client in completing the transaction (TT, internal transfer, trade trx)
• Support Service unit on Foreign Exchange matters / complaints, (e.g., wrong FX rate applied)
• Conclude the FX deals (sale or purchase currencies) with clients on phone.
• To support marketing activity of the defined product offering i.e., in Spot and Forward to Corporate clients and enhance the business turnover and profitability.
• Take inward calls to guide various sales channels for Foreign Exchange clients.
• Responsible for monitoring the performance & productivity of the assigned desk developing and rolling-out requisite MIS.
• Keep track of Product Sales and RM performance on-going basis.
• Improve process flows to increase efficiency.
• Keep track of products and marketing initiative of competitor banks in the market
• Migrate best practices to and from other group centres

Customer Service:

• Ensure that the customer related queries are handled with complete customer satisfaction.
• To maintain a professional service & high profile to enhance the reputation of the bank.

Compliance & Risk Management:

• To ensure control requirements of the business are adhered to in line with Group policies.
• Ensure full awareness of all policies and procedures issued in relation to money laundering prevention and CDD.
• Ensure compliance with the policies on an on-going basis across the business and by all staff.
• Ensure full awareness of all policies relating to operational risk, sales processes, mis-selling, etc.
• Manage and mitigate all operational, reputational, and business risks.
• Read, understand, and comply with all provisions of the Group Code of Conduct.
• Manage all internal and group audits for the business.

DAILY RESPONSIBILITIES:

• Perform daily market survey, analysis and report on competitors’ actions and general outlook
•  Prepare Daily Exchange rate sheet and circulate to Branches before commencement of business to ensure that all trades are done as per the day’s defined currencies trading strategy.

• Review, monitor and manage the Banks Foreign Currencies positions and trading activities to ensure compliance with Internal and External Statutory requirements to achieve FX Trading revenue targets

REQUIREMENTS:

• University degree or its equivalent and relevant professional qualification in Banking/Finance/Accounting

• Two years of experience in Treasury sales, Interbank MM/FX trading and People Management
• Professional Qualifications e.g. ACI dealing certificate and Master’s Degree in International Business or related fields are an Added Advantage

BONYEZA HAPA KUTUMA MAOMBI