Nafasi Ya Kazi Standard Chartered , Operations Manager

About Standard Chartered 

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit.  It’s about showing how you embody our valued behaviours – do the right thing, better together and never settle – as well as our brand promise, Here for good.

We’re committed to promoting equality in the workplace and creating an inclusive and flexible culture – one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.

The Role Responsibilities

Build Own Operate (BOO) the Client Structure & Transaction Reviews (CSAT) team, a specialised team engaged in facilitating and conducting in depth end to end risk review of Corporate, Commercial and Institutional Banking (CCIB) client relationships, structures and transactions; in accordance with consistent standards, controls and levels of conduct & valued behaviours.

Deliver significant improvement in frontline risk culture and standards of excellence particularly in relation to 1st party fraud risk management. Embed appropriate mechanism to augment existing controls through a proactive review approach to identify indicators of client risk, enabling early action and minimise potential losses.

Strategy

• Assess the economic, commercial environment of the Bank’s footprint in conjunction with the Bank’s strategic business plan and develop a targeted client review agenda covering key risk themes, industries, products and structures in alignment with relevant stakeholders
• Spearhead the implementation and embedding of CSAT within the Client Coverage organisation. Ensure that the model is effective, best-in-class, risk-based and fit for purpose
• Engage all the relevant teams across businesses, functions, and stakeholders to ensure CSAT effectively targets the highest risk and impact sectors and clients and seamlessly integrates into the overall TOM of CCIB with minimal business disruptions
• Reshape the scope and remit of CSAT in accordance with the Bank’s client, geographic, operating strategy and risk appetite
• Develop and raise the profile of the CSAT team with Business and second line stakeholders
• Ensure alignment between onshore and offshore team members in terms of roles and responsibilities and oversight.

Business

• Set up and lead a team of specialists engaged in conducting periodic risk based and/or trigger event-based reviews / investigation of CCIB client relationships, structures and transactions, primarily focused on:
  • credit and fraud risk covering all relevant aspects of the client’s profile and business activities including but not limited to promoters, management, financial statements, products offered, facility structure, current account behaviour and trade finance transactions executed;
  • assimilating a range of financial and transactional information which will need to be analysed by the team employing a wide range of diverse skill sets and tools available within the broader CCIB organisation
• Ensure that the team is ably equipped with the best in class MIS, risk management tools, and other data analytics required in support of execution of its responsibilities
• Nurture collaborative work across skill sets within the team to enable effective stringing together of seemingly unconnected information to draw well-reasoned review conclusions
• Establish and maintain a set of roles and responsibilities across the multiple surveillance operations capabilities that will need to work in a coherent manner in support of the CSAT team’s agenda
• Familiarity with relevant parts of the CCIB organisation and good connectivity with process owners and other stakeholders with client level information that may be used as input in review activity
• Access specialised skill sets where necessary and appropriate across the broader organisation and teams
• Develop awareness of business changes, predict challenges and identify opportunities to optimise people & processes and add value to client & frontline
• Manage budgeting and resourcing requirements for all review activity and ensure optimal allocation of resources within constraints of approved budgets

Processes

Ensure smooth execution of client review/investigation activity in tandem with established global business processes, including:

• Effective prioritisation of clients and themes
• Focused communication between review teams and relevant stakeholders based on focused requests for information
• Clear and well documented articulation of the results of analysis concluded backed by facts and thorough analysis
• Timely escalation of risk relevant issues and support to stakeholders in handling escalations
• Develop practical action plans for issues identified, influence and align with stakeholders
• Governance of the team’s activities and processes to fully meet standards expected by both the 2nd and 3rd Line of Defence

>> BONYEZA HAPA KUTUMA MAOMBI <<

People and Talent

• Develop a highly engaged CSAT team with a strong oversight on talent management and hiring
• Identify and nurture capable and multi-functional human resources in the areas of transactional review / investigations, credit analysis, design and process management
• Ensure a high-performance team and manage processes to identify knowledge and skill gaps with the ability to provide appropriate training in a timely manner to achieve optimum quality output
• Lead through example and build the appropriate culture and values, embedding a high level of team engagement
• Set the appropriate tone and expectations for team and work in collaboration with CCIB Fraud Operations, risk and control partners, global process owner teams, and Business teams
• Ensure team structure / capacity is reviewed to enable effective delivery
• Maintain satisfactory morale and productivity of the team

Risk Management

• Develop inputs from stakeholders on emerging fraud risk issues and target investigations accordingly, developing ways and means for design and execution of appropriate new/amended review processes
• Document and monitor review methodology and process to determine bespoke aspects of the review process to cater for special client situations
• Identify and advocate client action plans resulting from the reviews, socialising and aligning with key stakeholders
• Present relevant details of review activities at various forums and committees and engage senior stakeholders on patterns and trends
• Interact with providers of various tools and databases and ensure relevant technologies are considered in the continuing evolution of review processes
• Establish effective relationships within CCIB, Trade Product/Operations/Risk, Fraud Risk, CFCC, Operational Risk, Credit Risk, GSAM etc.
• Work closely with relevant second line risk functions for guidance on complex risk issues and actively provide feedback for policy and process gaps and revisions required

Governance

• Set up and manage the oversight forum for the team’s activities, effectively engaging senior stakeholders across CCIB and second line of defence to ensure the team’s activities are fully integrated with the Bank’s strategy, corporate plan, and business and control functions agenda
• Ensure that thematic risks are clearly identified and documented and properly tabled in the appropriate forums
• Senior escalation point for stakeholders on client risk related issues
• Represent the CC COO function as required in the relevant governance forums from a Fraud Risk perspective
• Lead, and monitor strict adherence to regulatory requirements, best practices, and a state of ever-readiness for audit & regulatory reviews, with respect to CSAT responsibilities

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the CSAT team to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; Financial Crime Compliance; The Right Environment.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

Internal

• CCIB MT and Regional/Country Heads
• Global and regional Trade Product Heads
• CCIB COO teams
• Group Fraud Risk team
• CCIB Fraud Operations team
• Regional and Industry CCOs and their teams
• FIU, i3, FIT
• Trade Ops
• Product Organisation
• Operational Risk, CCIB
• CRO teams
• NFRC members
• CLDM team
• CFCC CCIB
• GBS Hubs
• GIA
• External Auditors

Our Ideal Candidate

• 12 years of overall experience preferred with atleast 5+ years of experience in one or more core areas from Credit Risk, Fraud Risk, Legal Risk, Financial Crime, within commercial or corporate banking at a leading commercial bank, preferably with international exposure
• Bachelor’s/Master’s degree in Business/Finance/Accounting and/or professional certifications (e.g., CFA, CFE, CPA) preferred
• Proven experience predominantly in trade and lending fraud risk management, ideally with relevant exposure to trade finance, other forms of working capital finance, financial statement analysis and investigations. Relevant experience in relationship and/or risk management will be a plus including a broad understanding of the CCIB Business segments and activities
• Thorough understanding of
  • Business, products, processes, risk management practices, and internal controls in a commercial, corporate and institutional banking environment
  • All relevant aspects of corporate finance, financial accounting standards, financial statement analysis etc.
• Thought leadership and proven ability to lead and manage a global team and effectively collaborate with a wide range of stakeholders
• Excellent oral & written communication and presentation skills
• Demonstrated ability to:
  • Successfully handle challenging roles requiring inter alia strong leadership, negotiation, investigation and collaboration skills
  • Work with all levels of management and staff, successfully manage and engage multiple stakeholders, negotiate effectively in situations involving conflicting interests and positively influence key decision makers on critical issues
  • Liaise and coordinate on an ongoing with various parts of the Bank, including senior business and risk stakeholders
  • Proactive and positive with the ability to make good/sound decisions and use independent judgement
  • Ability to influence and align action plans with senior business stakeholders
  • Maintain control, direction and motivation in an ever-changing business environment
  • Coach/mentor individuals of varying seniority

Apply now to join the Bank for those with big career ambitions